The Golden Rule of Communication
None of us can stand it when people are unfriendly and mean-spirited toward us. We know kindness is fundamental to building trust whether in the family, the neighborhood, the legislature, or the workplace. We avoid unsympathetic, inconsiderate, and nasty neighbors, and we take our business elsewhere when a store owner treats us in an uncaring and callous way. But when we are pushed to the edge and feel kindness is getting us nowhere, do we turn unpleasant, disagreeable, and uncivil?
The Golden Rule of Communication